Lessons learned: Bruises and Bouquets

Posted in Knowledge Vault / Posted by TERRY CAVANAUGH

I had many failures that created bruises sprinkled with a few bouquets for effective operational excellence and leadership. Remember both bruises and bouquets do not last forever but their memory should! Use that knowledge and emotional recollection to grow and repeat success and minimize failures. Good leadership is all about self awareness with the willingness to improve, adapt and provide ongoing value to your team, organization, customers and shareholders. Below is my primer on what is important for all leaders […]

Mentoring is not a math exercise!

Posted in Knowledge Vault / Posted by TERRY CAVANAUGH

The Wall Street Journal recently highlighted a failed mentoring program at PayPal based on matching mentors and mentees using an algorithm. Based on their business model and the emerging world of analytics this foray made sense for their operational platform. As a former CEO in the insurance industry I too believe in data and analytics but not in the mentoring space! To their credit they have admitted they missed the mark and are more focused now on the “human connection” […]